Triple Play

Internet, Voice, Video



24X7 Tech Support & Customer Service

    Unique Private Labeled Toll Free Number
    Phone, Email and Chat Support

Enterprise Ticket System & Reporting

    Service Level Reports on Network Devices
    Diagnostics and Reporting Tools
    Customer Complaint Management
    And more than 50 types for reporting

Tier 1 Support Scope

    VOIP, Video: Provisioning, Billing, Upsell, Troubleshooting
    Internet: Connectivity, VPN, Email, Firewall, Browser

Network Management

    Port: RF Levels, Bandwidth Utilization, Speed
    Head End: Terayon, Knovative, Cisco, OpenSource
    WAN: Edge Router Performance, Circuit Status
    24X7 Network Operations Center
    Continuous Monitoring, Manned Workstation
    Automated Alarms for Service Affecting Issues
    Immediate Response and Escalation