TESTIMONIALS

From: David Hale <mailto:dhale@sorenson.com>
To: ken_wang@calltekcenter.com
Subject: Excellent Customer Service

Ken,

I send greetings from Salt Lake City. I hope to find you well.

I wanted to write and commend one of your customer service representatives, Henry Jesus. Sorenson VRS is a service allowing the deaf community better communication access through use of a videophone over the Internet. We were a sponsor at a recent deaf event held at one of the hotels you service. Because the VP-100 videophone is not a computer, there are unique networking requirements that must be met. Henry was instrumental in helping us to troubleshoot problems and find a solution. Even though communication was difficult as he was working with a deaf individual, he put in the time to understand our needs. His willingness to work with us made a tremendous difference in the success of the event. It is refreshing to find someone taking the initiative to do their job so well. Please thank Henry for us.

Regards,
Dave Hale
Marketing Events Specialist
p. 801-287-9847
f. 801-287-9892

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