Through years of experience, our award-winning CRM system is designed specifically for broadband industry. It provides an universal view of end-to-end management. The major features include Integration with billing systems: enabling customer representative to view the customer status in one single touch. Our skillful software development team can integrate your billing system with our CRM system, be it XML, Web Services or ODBC.

• Integration with network monitoring system: allowing support agents to see the network status to answer     customer's technical issue effectively
• Integration with knowledge management system to enhance support efficiency and accuracy
• Automatic Outage Generation and announcement based on your criteria: providing a cost-effective way in     increasing customer experience
• Status message tools: allowing you to make status change/announcement in real time to increase support     efficiency and customer experience
• Tailor-made escalation procedures can be easily integrated into CRM to enhance operational efficiency