Service
Technical Support/Customer Service & NOC
                      24/7, multi-channels and multi-languages


As a leader in technical support and customer service, CallTek provides tailor-made care management solutions that enable our clients to improve their business performance. How do we deliver those exceptional values? The skillful supporting staffs (3P's: Professional, Patient and Polite)
and the management commitment!


All our agents participate in a six weeks pre-production training program that focuses on 3 main areas:

service
  • solutionCommunication and Customer service skills
  • solutionTechnical knowledge in standard networking infrastructure and end-user PC devices
  • solutionOwnership and Leadership enhancement

What we offer to increase client's business performance?

  • solutionLevel 1 & 2 technical support
  • solutionCustomer service
  • solutionComplaint management
  • solutionPredictive dissatisfaction modeling
  • solutionProduct and feature explanation
  • solutionReliability tracking and reporting
  • solutionSet-up assistance
  • solutionPresales/Upsell/cross-sell
  • solutionLead generation
  • solutionWarranty information
  • solutionKnowledge management design, implementation and support 
  • solutionIVR deployment
  • solutionUser-defined automatic outage announcement

Our clients include

  • solutionBroadband providers (Ethernet, DSL, VOIP, IPTV and Cable)
  • solutionHospitality/MDU HSIA operators
  • solutionTechnology Products Manufacturers

See what our clients say: (Vendor Manager, Leading Wireless Provider)


"I wanted to pass along a thank you for all the work and results your team is achieving. Through remote monitoring I can hear the great coaching that's being provided to the floor, and during my visit there, I heard a lot of encouragement and support. You guys have an amazing team and your hard work is certainly appreciated."


Network Operation Center


CallTek's team of CCNA, CompTIA and Linux administrators will monitor your network infrastructure 24/7, to ensure maximum uptime, quality of service and performance.

  • solutionManaging Network Devices - Configuration and maintenance of firewalls, load balancers, routers, switches, hubs, etc.
  • solutionManaging Network Performance - Monitor network thresholds, manage and administer network usage effectively. Detect network degradation
        before it impacts service level. Provide visibility of spare capacity and utilization trends
  • solutionNetwork Fault Management - Optimizing the detection, performing root cause analysis, isolation and streamlining of alarms coupled to the     
        problem resolution process. Accurate determination of fault and its location,results in improved meantime to repair at reduced cost.
  • solutionTechnical and Management Reporting - Event and Log analysis, watch lists,recommendations and more.