QUAD PLAY (Internet, Voice, Video, Mobile)
CallTek has a team of video and broadband experts with insights into the cable industry. Combined with our experience in cable and subscriber management solutions, from leaders such as GLDS and CSG, CallTek will deliver an umatched customer experience to your valued subscribers.

24X7 Tech Support & Customer Service
      Unique private labeled toll free number
      Phone, email and chat support
Enterprise Ticket System & Reporting
      Service level reports on network devices
      Diagnostics and reporting tools
      Customer complaint management
      And more than 50 types for reporting
Tier 1 Support Scope
      Video: Billing, upsell, troubleshooting (set top box,          HD/DVR receiver, cabling)
      Internet: Provisioning, OS, NIC card, AP, connectivity,          VPN, email, firewall, browser
      VOIP: Provisioning, troubleshooting, voice mail setup
     Mobile: Provisioning, troubleshooting, ActiveSync
Network Management
      Port: RF levels, bandwidth utilization, speed
      Head End: Terayon, Knovative, Cisco, OpenSource
      WAN: Edge router performance, circuit status
      24X7 Network Operations Center
      Continuous monitoring, manned workstation
      Automated alarms for service affecting issues
      Immediate response and escalation