NOC (Network Operation Center)
Our network experts can manage your complete broadband infrastructure—or just the components you identify. By offloading the hassles of day-to-day helpdesk issues and network monitoring and maintenance, your internal IT team will have time to focus on applications that drive business.

With CallTek as your partner, you can expect:
      24x7 support, 365 days a year
      Calls answered by an engineer, not a dispatch service
      A fixed monthly rate, regardless of call volume
      Improved IT service and repair time
      Access to subject matter experts

Support Scope
      Diagnostics and Provisioning
      Service Outage Management
      Escalation Calls from Tier 1 and Tier 2
      Automated Alarms for Elements Affecting Services
      Immediate Actions and On-location Notifications
      Failure Analysis (Trouble Sites, Re-occurring issues)