SERVICES
Customer Care and Technical Support
Diagnostics and Provisioning
Network Management and Monitoring

Network Management and Monitoring

24 hours a day, 365 days a year, end users rely on your network for access to an ever increasing number of applications and services. If your network or even part of your network goes down it will result in decreased customer experience, customer attrition and ultimately, profit loss. Thus, a higher level of network availability and service quality should be the number one priority of all cable and broadband operators.

One critical element that is essential in providing high quality network availability is the capability to quickly identify and respond to issues that impact the network availability and quality of service.

How do we do it? Our 24/7 NOC is staffed with hundreds of experienced and highly trained (CCNA, CompTIA Network+) support professionals. Aided by the best-in-breed monitoring tools (CPM), our NOC engineers will initiate immediate actions and on-location notifications to respond to alarms triggered when elements fail or affect service level.

CallTek provides tailor-made network management and monitoring services to meet the needs of your infrastructure, your customers, and your budget. We also offer: