HSIA HOSPITALITY/MDU
24X7 Tech Support & Customer Service
      Unique private labeled toll free number
      Phone, email and chat support
Network Management
      24X7 Network Operations Center
      Continuous monitoring, manned workstation
      automated alarms for service affecting issues
      immediate response and escalation
Enterprise Ticket System & Reporting
      Service level reports on network devices
      Diagnostics and reporting tools
      And more than 50 types of reports
Tier 1 Support Scope
      Diagnose issues at all network levels
      End user: Connectivity, VPN, email, firewall, browser
Tier 2 Support Scope
      Port: Last 1000ft, RF Levels, bandwidth utilization
      Head End: Nomadix,IP3,Colubris,Cisco,OpenSource
      WAN: edge router performance, circuit status