SERVICES
Customer Care and Technical Support
Diagnostics and Provisioning
Network Management and Monitoring

Diagnostics and Provisioning

CallTek partners with Promptlink to provide the industry leading Integrated Provision System (IPS) and Cable Planet Monitor (CPM) system to the cable and broadband operators. The operators can look to a single source for seamless turnkey provisioning, diagnostics, monitoring, technical support and customer care. They can focus on expanding their business, reducing cost and increasing customer satisfaction.

The IPS and CPM system is a fully integrated solution designed specifically to provide excellent customer care and technical support during all phases of the customer’s lifecycle, including:

     • Easy activations, deactivations, and seasonal suspends
     • Customer self-care tools and knowledge database
     • Easy to use diagnostic tools for fast and accurate RF and IP issue assessment
     • Simple product and package upgrades and downgrades
     • Integrated with most popular billing systems
     • Integrated call center and enterprise level ticketing

CallTek also offers a variety of reports and information that enable customer service and technical support representatives to diagnose problems and analyze trends when planning corrective and preventative maintenance. Because of the “real-time” nature in which the information is available, potential issues can be remedied before they become service impacting.