SERVICES
Customer Care and Technical Support
Diagnostics and Provisioning
Network Management and Monitoring

Customer Care and Technical Support

Due to customers ever increasing demands, maintaining consistent and reliable support services is a great challenge faced by most, especially small to medium size, operators.

We are the industry's leading provider of specialized outsource support for cable, broadband, multiple-dwelling-unit, and hospitality industries. We assist over a quarter of a million users every month from our own support centers.

Our principal aim is to deliver a positive experience to your customers. Data and broadband operators of all sizes can take advantage of our 24/7 facilities, staffed with customer care, CCNA and CompTIA Network+ professionals, to efficiently and economically handle all support issues, from simple customer inquiries to complex backend system issues.

Our three key goals in every customer interaction:
     • Focus on building customer rapport to achieve customer satisfaction.
     • Emphasize knowledge, skill, and process to empower our call center representatives to resolve customer        issues.
     • Take advantage of up-sell and cross-sell opportunities to generate revenue for you, our customers.

All CallTek clients enjoy features of:
     • Customized IVR and Notification Messages
     • Unique Toll-Free Access Numbers for End User Support
     • Service Level Reporting on Critical Call Handling Statistics
     • Web Based Ticketing
     • Web Based Quality Assurance Tool
     • Call Back Customer Satisfaction Surveys
     • Call Audits and Monitors
     • Real Time Agent Screen Capture