HSIA Hospitality/MDU

24X7 Tech Support & Customer Service

    Unique Private Labeled Toll Free Number
    Phone, Email and Chat Support

Network Management

    24X7 Network Operations Center
    Continuous Monitoring, Manned Workstation
    Automated Alarms for Service Affecting Issues
    Immediate Response and Escalation

Enterprise Ticket System & Reporting

    Service Level Reports on Network Devices
    Diagnostics and Reporting Tools

Tier 1 Support Scope

    Diagnose Issues at all Network Levels
    End user: Connectivity, VPN, Email, Firewall, Browser

Tier 2 Support Scope

    Port: Last 1000ft, RF Levels, Bandwidth Utilization
    Head End: Nomadix,IP3,Colubris,Cisco,OpenSource
    WAN: Edge Router Performance, Circuit Status