Intelligent Queue












Setting Customer Expectations

Intelligent Queue keeps customers well informed, providing estimated wait time messaging, provides outage notification and most importantly it helps you reduce overall support cost.

Outage Notifications

Our Intelligent Queue matches customers to their multi-dwelling location based on a number of criteria such as (phone number, zip code, and account number). This tool will enable you to provide callers location specific annoucements and provide them an option to wait in the queue, call back later or leave a voicemail.



Benefits    Features
Intelligent Queue enables your business to :    Intelligent Queue enables your business to :
• Keep customers well-informed and increase their tolerance
to wait		    • Provide callers with updated position and wait time messaging
• Optimize customer service by matching callers with appropriate location based on database information    • Use remote database verification and guide callers to information.
• Gain a better understanding of the caller experience and plan for future approaches    • Enable callers to leave voice mail messages.