CallTek Center International Inc., "CallTek", a tailor-made call center for the broadband and video/TV industry specializing in the hospitality/MDU markets. We offer the best service with reasonable cost for you. So while you focus on the core of your business, we take care of the support needs of your properties. Be it by phone, email or Instant Message support, CallTek can do it, and we do it without using scripts!
CallTek was founded in 2004, by two US-based engineers with over twenty years of product development and technical support experience. Their background includes PC/Server Motherboards, Telecommunications, High-Speed Internet Access (HSIA) systems for hotels, as well as, Computer Networking, and more!
While some call centers focus their energies and measure their success merely by the stats (i.e. how quickly they can accept an incoming call and the number of calls in which handle), these companies fall short of extending themselves to other key quality standards. Thus, CallTek’s management goal is to take call centers to the next level by creating a truly “seamless relationship” between vendors and their clients. This type of partnership requires an extensive and consistent commitment to not only know the product but to support, maintain and foster the reputation of the company it supports.
CallTek works with our vendors to understand operational procedures and policies, to define/refine the best practice. We are not just a call center. We are your support arms. To learn more about what CallTek can do for you, call 949.268.9199 or email us.
CallTek recruits support staff based on three key principles:
Honesty - open communication abilities Integrity - quality of work Diligence - determination of project completion